Effective Date: 05 June

Cafe & Carry ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to visitors and customers in the United States, the United Kingdom, and elsewhere.

Information We Collect

Information You Give Us Directly

• Name, shipping and billing address, email address, and phone number

• Order details and purchase history

• Payment information (processed securely by our payment provider—we do not store full card numbers)

• Messages you send to customer support

• Any information you provide when creating an account or signing up for marketing

Information Collected Automatically

• Device and browser type, IP address, and operating system

• Pages viewed, links clicked, and how you arrived at our site

• Cookies and similar tracking technologies (see below)

How We Use Your Information

We use your information to:

• Process and deliver your orders, including shipping to the United States and the United Kingdom

• Handle returns, refunds, and customer support

• Send order confirmations and service updates

• Send marketing emails where you have opted in (you can unsubscribe at any time)

• Improve our website, products, and customer service

• Detect and prevent fraud and comply with legal obligations

Cookies and Tracking

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, analyze site traffic, and, where permitted, support advertising.

You can control cookies through your browser settings. Visitors from the UK and EU will be asked for consent before non-essential cookies are used.

How We Share Your Information

We do not sell your personal information.

We share your information only with:

• Service providers that help us operate our business, including shipping carriers, payment processors, email providers, analytics providers, and web hosting services

• Legal authorities or other parties when required by law or when necessary to protect our rights, customers, or the public

• A new owner if our business is merged, acquired, or sold, in which case your information may be transferred as part of that transaction

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, complying with tax and accounting requirements, resolving disputes, and meeting legal obligations.

When your information is no longer needed, we securely delete or anonymize it.

International Data Transfers

Because we serve customers in multiple countries, your personal information may be transferred to and processed in countries with data protection laws that differ from those in your country.

Where required by law, we use appropriate safeguards to protect your information during international transfers.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Object to or restrict certain types of processing

• Withdraw your consent at any time (such as for marketing communications)

• Receive a portable copy of your personal data

Residents of the United Kingdom and the European Union have these rights under the UK GDPR and EU GDPR.

Residents of California and certain other U.S. states may have similar rights, including the right to know what information we collect and to opt out of the "sale" or "sharing" of personal information. Cafe & Carry does not sell your personal information.

To exercise any of these rights, please contact us using the information provided below. We will respond within the timeframe required by applicable law.

Children's Privacy

Our products are intended for families, but our website is designed for adults who make purchasing decisions.

We do not knowingly collect personal information from children under the age of 13 (or under 16 where required by UK or EU law). If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Data Security

We use reasonable technical and organizational safeguards to protect your information, including encrypted data transmission and secure payment processing.

However, no method of transmitting information over the internet or storing electronic data is completely secure, so we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites that we do not own or control. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will post the updated version on this page with a revised effective date. Where required by law, we will also notify you of significant changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Cafe & Carry

Email: support@cafeandcarry.com

Phone: +44 20 3957 5555

Mailing Address: 8 High Path, Midhurst, England GU29 9BD, United Kingdom